Welcome to John & Jolly Bros! We are dedicated to providing you with top-quality gloves, leather products, and sporting goods. We want you to be completely satisfied with your purchase. However, if you find yourself in a situation where a refund is necessary, please read our comprehensive Refund Policy below.

1. Eligibility for Refunds

We understand that sometimes circumstances change, and you may need to request a refund. To be eligible for a refund, please ensure that:

  • The product is in its original, unused condition.
  • The product is returned within [number] days of the purchase date.
  • You provide a valid proof of purchase, such as an order confirmation or receipt.

2. Refund Process

To initiate a refund, please follow these steps:

  • Contact our customer service team at [customer service email] within [number] days of receiving your order. Kindly provide your order number and a brief explanation of the reason for the refund request.
  • Our customer service team will review your request and guide you through the return process, including providing you with a return authorization if applicable.
  • Pack the product securely in its original packaging, including all accessories and documentation.
  • Ship the product back to us using a trackable shipping method. You are responsible for the shipping costs associated with the return.
  • Once we receive the returned product and verify its condition, we will process the refund to your original method of payment.

3. Non-Refundable Items

Certain items are non-refundable, including:

  • Products that are damaged or not in their original condition due to customer misuse or negligence.
  • Customized or personalized products.
  • Products that have been used or show signs of wear.

4. Processing Time

We strive to process refunds as quickly as possible. Please allow up to [number] business days for the refund to be reflected in your account after we have received the returned product.

5. Exchanges

If you wish to exchange a product for a different size, color, or model, please follow the refund process outlined above and place a new order for the desired item on our website.

6. Contact Us

Our customer service team is here to assist you throughout the refund process. If you have any questions or concerns, please feel free to reach out to us at [customer service email] or [customer service phone number].

7. Policy Changes

John & Jolly Bros reserves the right to amend this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

At John & Jolly Bros, we value your satisfaction and strive to make your shopping experience seamless and enjoyable. We appreciate your trust in us as your preferred provider of high-quality gloves, leather products, and sporting goods. If you require further assistance, please don’t hesitate to contact us.

Thank you for being a part of the John & Jolly Bros family!